Suspend and Reactivate a User’s Account

User Permissions Needed:  Administrator

SUSPEND A USER

To suspend a user, follow these steps:

1. In the web application, click on the icon in the upper left corner to display the menu
2. Click “Users” from the menu items
3. Locate the user you want to suspend either by searching, filtering, or scrolling through the list of users
4. Click the pause button icon on the user’s row
5. Confirm the suspension of the user
6. You’ll be presented with a message confirming that the user was successfully suspended

REACTIVATE A USER

To reactivate a suspended user, follow these steps:

1. In the web application, click on the icon in the upper left corner to display the menu
2. Click “Users” from the menu items
3. Locate the user you want to reactivate either by searching, filtering, or scrolling through the list of users. Suspended users will show as ‘not approved’
4. Click the check button icon on the user’s row
5. Confirm the reactivation of the user
6.  You’ll be presented with a message confirming that the user was successfully reactivated